We take care of your network, so you can concentrate on your core business.
Would you hire a full-time electrician to maintain lamps and wires? Or a technician to keep your coffee machine running? We suppose you would not. Having full-time employees manage your network is expensive and does not always give the expected results. With our “Avatar” service we offer our trained team (network administrators, system administrators, applications specialists) for every kind of needs and requirements. The service has three different approaches:
On demandAvatar
On-demand assistance
Description:
On demand intervention (in 2 workday timeframe) for troubleshooting or implementations on Servers, PCs, Peripherals, Network devices, IP Telephones, Printers, Scanners.
Fast, focused, professional operations.
Part-timeAvatar
Pre-paid service hours
Description:
A simple and cost-effective way to get network/system assistance, no termination date, upon call. By purchasing 5, 10 or 50 coupons, each one valid for two hours, you get 10, 20 or 100 service hours of assistance by our support team of certified engineers and technicians.
Full-timeAvatar
Global network care
Description:
With this service package, aside from specific service issues, we provide preventive maintenance programs that are carefully tailored to each individual customer’s needs. Preventive maintenance is recommended to ensure that our clients are utilizing their networks efficiently and effectively. Our technicians monitor the resources within your network and perform routine house keeping functions to provide you with optimal network capacity and utility. Our staff of highly skilled technicians is focused on improving your information systems and making sure your day to day operations run smoothly and successfully.
Online Assistance
We use Teamviewer Pro to assist you remotely: if you bought a service package from us, just follow these simple istructions to let one our technician connect to your PC or Mac for troubleshooting purposes, or any kind of assistance you require.
Service is currently available in Italian only. English support coming soon!
